Yes — in most cases we can update address details or sizing options as long as your order hasn’t been packed yet.

Please reach out as soon as possible via our Contact Us page and our team will help you with any adjustments.

Orders are usually processed and dispatched within 1–2 business days.

Once your order is on its way, you’ll receive a confirmation email with full tracking details.

If your delivery is delayed, please check your tracking link first.

If you need further help, contact us through our Contact Us page and our team will look into it for you.

Sometimes carriers mark parcels as delivered a little early.

Give it 24 hours and check with neighbours or building management.

If it still hasn’t arrived, reach out via our Contact Us page and we’ll assist you.

If your orders haven’t been packed yet, we may be able to combine them.

Contact us as soon as possible through the Contact Us page and we’ll do our best to help.

If your order hasn’t been packed or shipped yet, we may be able to add an additional item.

Send us a message through the Contact Us page and we’ll let you know what’s possible.

Yes — express shipping is available for all regions we ship to.

Simply select the express option at checkout.

During peak seasons and busy delivery periods, we recommend choosing express to receive your pieces as quickly as possible.

Forward & Tame ships across Australia and to a select range of international locations. We want our pieces to reach as many of you as possible, and our shipping regions continue to grow.

Asia:
Hong Kong SAR, Japan, Malaysia, Singapore, South Korea

Europe:
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

Italy:
Italy

New Zealand:
New Zealand

United Kingdom:
United Kingdom

United Arab Emirates:
United Arab Emirates

If your location isn’t listed, we’re working to expand our reach — and hope to deliver to you soon.

Delivery timeframes vary by region:

Australia
• Standard: 5–8 business days
• Express: 1–4 business days

Europe
(Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
• Standard: 7–10 business days
• Express: 5–8 business days

Italy
• Standard: 6–10 business days
• Express: 5–8 business days

New Zealand
• Standard: 5–8 business days
• Express: 3–6 business days

Asia
(Hong Kong SAR, Japan, Malaysia, Singapore, South Korea)
• Standard: 6–10 business days
• Express: 3–7 business days

United Kingdom
• Standard: 6–10 business days
• Express: 3–5 business days

United Arab Emirates
• Standard: 6–10 business days
• Express: 3–6 business days

Please note:
These timeframes are guidelines only. Once your order has been dispatched, delivery may be affected by customs processing, carrier delays or factors outside our control. We will always provide full tracking so you can follow your parcel every step of the way.

Under Australian Consumer Law, you are entitled to a repair, replacement or refund if a product is faulty, damaged, or not as described.

We do not offer returns for change of mind.

As a small brand, we kindly ask customers to choose carefully when selecting styles and sizes.

If your item arrives faulty or not as described, please contact us through our Contact Us page within 48 hours and our team will take care of it.

If your item arrives faulty or not as described, please contact us within 48 hours through our Contact Us page.

In most cases, we’ll ask you to return the item so our team can assess the issue — we’ll cover all return shipping costs.

Once the faulty item is received, we will arrange a replacement, repair or refund in line with Australian Consumer Law.

Forward & Tame jewellery is crafted from premium stainless steel for durability and finished with 18K gold plating for a radiant, modern-luxury shine.

Our pieces are tarnish-resistant, but all gold-plated jewellery experiences natural wear over time. With mindful care — such as avoiding water, perfumes and lotions — your pieces will maintain their shine and colour for longer.

To keep your jewellery looking its best:

• Remove before swimming, showering, or exercising
• Avoid perfumes, lotions and hair products
• Wipe gently after wearing with a soft cloth
• Clean occasionally with warm water and a mild gold-safe jewellery cleaner
• Dry thoroughly before storing

With consistent care, your pieces will stay luminous and refined.

Our jewellery is water-resistant, meaning it can handle light splashes. However, it should not be submerged in water for long periods, as this can affect the longevity of the 18K gold plating.

To keep your pieces looking their best, we recommend removing them before showering, swimming or exercising.

Store each piece separately in a soft pouch or jewellery box to prevent scratches and tangling. Keep away from direct sunlight, heat and humidity.

Yes — all Forward & Tame pieces are hypoallergenic and gentle on most skin types.

If mild irritation occurs, applying a thin layer of clear nail polish to the inside of the piece can create a comfortable barrier.