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Terms & Conditions

Welcome to Forward & Tame! The terms “we”, “us” and “our” refer to Forward & Tame. By accessing or purchasing from our store and website, you agree to be bound by these Terms & Conditions and our Privacy Policy.

Forward & Tame operates this store to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide services to you. Please read these Terms carefully, as they contain important information about your rights and obligations. If you do not agree, you should not use or access our services.

1. Eligibility & Accounts

By using our Services, you confirm that you are at least the age of majority in your state or territory of residence, or you have parental/guardian consent. You are responsible for maintaining the security of your account and ensuring all details provided are accurate and up to date.

2. Our Products

We aim to display our jewellery as accurately as possible. However, colours and finishes may vary slightly depending on your screen and settings. Product descriptions may change without notice, and we reserve the right to discontinue items at any time.

3. Orders

Placing an order constitutes an offer to purchase. Orders are only confirmed once accepted and payment is processed. We reserve the right to cancel or refuse an order for any reason (including stock unavailability, payment issues, or suspected fraud).

You will receive an order confirmation via email once your purchase is successful. If a product becomes unavailable after your order, we will contact you to arrange a refund or alternative.

We accept orders for delivery within Australia and to a select range of international locations, including:

  • Asia: Hong Kong SAR, Japan, Malaysia, Singapore, South Korea

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

  • Italy

  • New Zealand

  • United Kingdom

  • United Arab Emirates

Orders for delivery outside these locations cannot currently be accepted.

Orders are for personal use only, not for resale.

4. Pricing & Payments

All prices are listed in AUD unless stated otherwise. Prices may change at any time without notice. Posted prices do not include shipping, handling, or any applicable taxes/duties.

You agree to provide accurate and complete payment details. By submitting your order, you authorise us to charge your nominated payment method. Accepted payment methods include credit/debit card, Afterpay, and other payment options shown at checkout.

4.1 Currency Selection

Our store supports multiple currencies. You can select your preferred currency using the currency selector at the top of our website.

All product prices, shipping costs, and checkout payments will be processed in the currency you select. The final amount charged to your payment method will match the currency displayed at checkout.

Please note that your bank or card provider may apply its own exchange rate or additional international processing fees. These charges are not controlled by Forward & Tame and remain the responsibility of the customer.

5. Shipping & Delivery

We ship within Australia and to the following international locations:

  • Asia: Hong Kong SAR, Japan, Malaysia, Singapore, South Korea

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

  • Italy

  • New Zealand

  • United Kingdom

  • United Arab Emirates

Delivery times vary by destination and shipping method and are provided as guidelines only. During busy periods or due to carrier or customs delays, delivery may take longer than expected.

Once your order has been dispatched, the risk of loss or damage passes to you, and you will receive tracking details where available.

International orders may be subject to customs duties, taxes or import fees charged by your local authority. These charges are the responsibility of the customer. For full details on shipping timeframes and options, please refer to our Shipping Policy.

International shipping to additional regions may be offered in the future. Any updates will be reflected in our Shipping Policy.

6. Returns & Refunds

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product is faulty, damaged, or not as described.

We do not offer returns, refunds, or exchanges for change of mind. As a small brand, we kindly ask customers to choose carefully when selecting styles and sizes.

If your item arrives faulty or not as described, please contact us through our Contact Us page within 48 hours of receiving your order so we can assist you. Please provide your order number, a description of the issue, and clear photos.

In most cases, we may request the item to be returned for assessment before a repair, replacement, or refund is issued. Forward & Tame will cover the return shipping cost for approved faulty claims.

Normal wear and tear, fading, or changes in appearance due to improper care, water exposure, chemicals, or friction are not considered faults.

7. Intellectual Property

All content on this site – including jewellery designs, logos, text, images, and graphics – belongs to Forward & Tame or our licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or use our content without written permission.

Shopify’s trademarks and logos remain the property of Shopify.

8. Third-Party Tools & Links

We may provide access to third-party tools or links. These are offered “as is” and “as available” with no warranties. We are not responsible for any harm or damages arising from your use of third-party services. Please review third-party policies before engaging with them.

9. Relationship with Shopify

Forward & Tame is powered by Shopify. Purchases are made directly with us, not Shopify. Shopify is not responsible for any sales, products, or transactions. By using our Services, you release Shopify from any liability relating to your purchases.

10. Feedback & Reviews

If you provide us with feedback, reviews, or suggestions, you grant us the right to use that content for marketing or service improvements. You are responsible for ensuring your feedback does not infringe on third-party rights.

11. Prohibited Uses

You must not use our Services for unlawful purposes or in ways that violate these Terms. This includes but is not limited to:

  • Fraudulent activity or misrepresentation

  • Uploading malicious code or viruses

  • Harassment, abuse, or defamation

  • Infringement of intellectual property rights

  • Circumventing security features of the Services

We reserve the right to suspend or terminate your access for violations.

12. Disclaimer of Warranties

Except as required under Australian law, our products and services are provided “as is” and “as available.” We make no guarantees regarding uninterrupted access, accuracy of information, or suitability of products for your individual needs.

13. Limitation of Liability

To the fullest extent permitted by law, Forward & Tame, our directors, employees, and affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products. This does not exclude liability under Australian Consumer Law.

14. Indemnification

You agree to indemnify and hold harmless Forward & Tame, Shopify, and affiliates from any claims or damages arising out of your breach of these Terms or misuse of our Services.

15. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

16. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page, and continued use of our Services constitutes acceptance of those changes.

17. Contact Information

Questions about these Terms should be sent to:

Forward & Tame
sales@forwardandtame.com.au